Mand Nature

12.95

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Additional information

product

Standard

All-natural textiles

Ethical

Plastic free

Vegan

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Shipping Policy

FAQ

PLANTEN

Hoe zorgen jullie ervoor dat mijn planten in goede conditie aankomen?
Planten hebben zorgvuldig vervoer nodig. Daarom verpakken we de planten zorgvuldig in speciaal daarvoor bestemde verpakkingen.

Wanneer worden mijn planten bezorgd?
De planten komen vers van de kweker. Afhankelijk van het moment van bestellen worden de door jou bestelde planten binnen 3 tot 7 werkdagen bezorgd.

Kan ik planten ruilen of retourneren?
Nee, dat kan helaas niet. Omdat een plant levend materiaal is kun je deze bij ons niet ruilen of retourneren.

PRODUCTEN

Wanneer wordt mijn pakket bezorgd?
Via de track & trace code vind je altijd de laatste informatie over je pakket.


Kan ik zelf de bezorgtijd of -plaats kiezen?
Nee, helaas kan dat nog niet. We streven er naar om je pakket te laten bezorgen binnen 2-3 werkdagen na bestelling. Via de track en trace code kun je jouw pakket volgen en zie je direct wanneer je pakket wordt bezorgd.

Kun je zelf kiezen waar je je pakket wilt ontvangen?
Ja, dat kan. Je ziet de mogelijkheden in de track & trace omgeving.

Bezorgen jullie ook op nationale feestdagen?
Tijdens speciale aanbiedingen en feestdagen kunnen er afwijkende leverdata gelden.

Cancellation / Return / Exchange Policy

Cancellation
You can cancel your order without giving any reason within 14 days of receipt.

Returns
You then have another 14 days to return your order. PAY ATTENTION! In the case of plants, it is unfortunately not possible to return them. You cannot make use of the right of withdrawal if the delivered product cannot be returned due to its nature or if it can spoil or age quickly. If you unexpectedly experience problems with the health of the plant, please contact us via info@greenupthecity.com to find a suitable solution. For further details, please refer to the General Terms and Conditions.

Return shipping costs
Return shipments are at the expense of the consumer.

Return your package (excluding plants) in the following way:
1. Log in and select the item you want to return in your order. If you do not have an account, please register your return via info@greenupthecity.com.
2. You will then receive your return information from us by e-mail.
3. Return the items you wish to return in their own packaging.
4. Follow the steps in the return information you received from us. Print out the return label and stick it on the box.
5 Drop off your return package at a PostNL point. There is always one near you. At the PostNL point you will receive a proof with your track & trace code.
6. After we have received your return, we will refund your money within a week.


The return address is:
Green Up The City
Old Helderseweg 85B
1817 BJ Alkmaar

Exchange
Do you want to exchange your item (excluding plants)? No problem. Please contact us first via info@greenupthecity.com. Because a plant is living material, you cannot return it to us

Guarantee
Garden plants
With the right care, we give a 1-month garden plant guarantee. Of course, despite our and your efforts, a plant may fail and die within 1 months of delivery. In that case, send an e-mail to info@greenupthecity.com with the order number, personal details and a photo of the plant. You will then receive a new similar garden plant from us.

Houseplants
We give a 14-day plant guarantee on our house plants.

Other products
For other products (non-living) the legal terms for guarantees apply. For further details, please refer to the General Terms and Conditions.

Complaints
Do you want to make a complaint? Of course you can. Because sometimes something can go wrong. Feel free to contact us at info@greenupthecity.com. We aim to contact you within 14 days and offer you a suitable solution. For further details regarding the handling of complaints, we refer to the General Terms and Conditions.

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