How does New Habitz work?

 

The New Habitz eco-friendly marketplace allows you to shop all of our brands in a single platform, with one shipping cost.

Your order is sent directly to the brands you order from. The brand will individually fulfill your order. So, for example, if you order from three different brands, you’ll receive three packages for the price of one shipping cost!

We don’t have huge warehouses of products like other marketplace sites. Warehouses create, as a result, waste within a brand’s supply chain. Through extra shipping, additional inventory, storage and electricity costs, etc.

To solve the warehouse issue, we created proprietary software to connect the available products from our brands to offer what you see on the marketplace. For instance, the product listings are updated every day, so that you always see the most relevant product information available.

How do you vet the sustainable brands?

 

Every brand that you see on the marketplace is completely hand-vetted. We have a relationship with all of the brand owners or representatives and we ensure that they practice sustainability in all aspects of their business.

The products we feature must therefore, among other things, be ethically sourced, vegan, cruelty free, and free from toxic substances.  We also strive for, as much as possible, organic certifications.

How do you rank the product offer?

We exist to support all the sustainable brands that we offer on our platform. Therefore to keep it fair and equal our standard is to random display our offer. No fancy algorithm. If you wish, you can sort the product offer based on popularity, avarage rating, latest added items, price low to high and price high to low.

Order & Payment

Do I need an account to place an order?

Shopping at New Habitz is easy. Therefore it is not needed to create an account to place your order. 

How Do I Track My Order?

Most of our sellers use tracked delivery services. If a tracked service is used then you’ll be emailed the tracking information, and you can also find this in your account on the related order.

How much does delivery cost?

We’re an online marketplace that connects you with brands and sellers. We aim to make the shopping experience on New Habitz as easy possible. Shop from a variety of sustainable vendors with one low flat rate shipping cost.

What Payment Methods Are Accepted?

All payments are processed and secured by Stripe and PayPal. You can pay for your order with a variety of payment methods. You can use most major credit and debit cards, or you can check out using your PayPal account (be it your Stripe or PayPal balance or linked bank account).

All payments are processed through Stripe so you don’t need to be registered with Stripe to pay for your order.

Delivery & Shipping

Do you deliver to me?

We’re an online marketplace and don’t sell our own products (just our sellers’), so delivery times and destinations will vary from seller to seller. Our sellers have the ability to set customised delivery templates, and the locations they choose will depend on the courier and services they have access to. You can easily find out if the seller you’d like to order from delivers to your location from the product page.

How Can I Cancel Or Change Or Return My Order?

In case you are not happy with your purchase? That’s okay!

We will refund your purchase within 5 working days, after our vendor accepts the return and confirms with us that the item arrived in the same condition in which it was shipped. You can return any unworn, unused items to the brand within 14 days of the delivery date for a full refund or exchange.

Within the specific brand store you can view the return policy of your ordered item. Use these instructions to exchange or return your item to the vendor from which you purchased it. After receiving confirmation from the brand that the item has been returned in good and unused order, we will refund the purchase amount and shipping costs.

For safety reasons, cosmetic and food products cannot be returned.

Any further questions? Please let us know at customercare@newhabitz.com. We’re here to support!

Complaints

How do I submit a complaint?

New Habitz is a marketplace and we don’t sell our own products (just our sellers). Depending on your complaint, it may be better to contact the seller directly. To make it as easy as possible for you to contact our sellers:

  • On the related product page, click on the seller’s storename and then use the direct contact information from the seller.

If you have a complaint about our service or did not find a solution with the reseller, you can contact us via the contact page. You will receive from us within 14 days of receiving your complaint a substantive response. If you disagree with the solution or if we cannot reach a solution together? Then you can file your complaint submit to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Reviews

Our reviews only come from real customers who have made a purchase, used our service, or gained an actual trading experience. Only those can post a review.

Contact

How do I contact New Habitz?

You can contact us via the contact page.

How do I contact the seller?

We always recommend contacting the seller directly with enquiries about products, orders, deliveries and returns as they’ll be able to advise you best. Before contacting the seller, we’d advise you to check out their storefront as this may answer your question quicker. To do this, click their name on the product page where it says ‘Store:’ underneath the product title.

Please note: New Habitz is an online marketplace. We don’t sell anything ourselves and are therefore we are unable to provide detailed information about products or advise on delivery/returns beyond what is listed on the site.

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