Order & Payment

How Can I Cancel Or Change My Order?
Do I need an account to place an order?
How Do I Track My Order?

How Can I Return a Product?

How much does delivery cost?

We’re an online marketplace that connects you with brands and sellers, delivery costs will vary depending on the seller you order from.

We aim to make the shopping experience on New Habitz as easy and transparent as possible. For listings with multiple sellers, you can also scroll down to the Compare Sellers table and view delivery costs for the different sellers of the particular item. If you’d like to view a seller’s general delivery costs, you can click on their name and select the Delivery tab that will display the costs to the destinations they ship to. When browsing from a seller’s storefront, simply click the Delivery tab at the top to view their general delivery costs to the different destinations they ship to.

Please note: When you’re browsing the seller’s delivery costs on their storefront, please bear in mind that sellers may have additional charges that apply to specific products.

Why do I have multiple delivery costs or different delivery times for the same order?

We’re an online marketplace with multiple sellers who set their own delivery costs and times. This means that your order may have multiple delivery costs or different delivery times if you are purchasing from either one seller or more than one seller.

If you are purchasing items from more than one seller, your order is likely to have multiple delivery costs and different delivery times. If you are purchasing multiple items from one seller, you may find that your order has multiple delivery costs or different delivery times.

Sometimes sellers will have additional delivery charges on specific items (such as heavy items that cost more to ship or items of high value that require a signed-for delivery). This means that you may see multiple delivery costs on your order, despite all the items being ordered from one seller.

Sellers may offer faster delivery on particular items that are ready to ship from their warehouse while some items may not be available for faster delivery, which means that your order may end up with different delivery times.

What Payment Methods Are Accepted?

All payments are processed and secured by Mollie. You can pay for your order with a variety of payment methods. You can use most major credit and debit cards (as a PayPal guest), or you can check out using your PayPal account (be it your PayPal balance or linked bank account).

All payments are processed through Mollie so you don’t need to be registered with Mollie to pay for your order.

Delivery & Shipping

Do you deliver to me?

We’re an online marketplace and don’t sell our own products (just our sellers’), so delivery times and destinations will vary from seller to seller. Our sellers have the ability to set customised delivery templates, and the locations they choose will depend on the courier and services they have access to. You can easily find out if the seller you’d like to order from delivers to your location from the product page.


How do I submit a complaint?

New Habitz is a marketplace and don’t sell our own products (just our sellers). Depending on your complaint, it may be better to contact the seller directly. We wanted to make it easy for you to contact our sellers:

  • On the product page, click on the seller’s name and then click on the ‘Inquiry’ button or call/e-mail the seller directly.
    The outstanding questions can be found via your personal account.

If you have a complaint about our service or did not find a solution with the reseller, you can contact us via the contact page. You will receive from us within 14 days of receiving your complaint a substantive response. If you disagree with the solution or if we cannot reach a solution together? Then you can file your complaint submit to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).


How do I contact New Habitz?

You can contact us via the contact page.

How do I contact the seller?

We always recommend contacting the seller directly with enquiries about products, orders, deliveries and returns as they’ll be able to advise you best. Before contacting the seller, we’d advise you to check out their storefront as this may answer your question quicker. To do this, click their name on the product page where it says ‘Store:’ underneath the product title.

Please note: New Habitz is an online marketplace. We don’t sell anything ourselves and are therefore we are unable to provide detailed information about products or advise on delivery/returns beyond what is listed on the site.